If you’re looking for quick information on Kincrome and our brands, warranty, purchasing our range, information for apprentices or you have a support question relating to our products and ranges choose from one of the options below to read more on our ‘Frequently Asked Questions (FAQ’s).
Product Features
How does the 'KINCROME 12 Months Protection Plan' work?
The 'KINCROME 12 Months Protection Plan' ensures protection for your Tool Kit in the first year of ownership. The 'KINCROME 12 Months Protection Plan' ONLY APPLIES TO TOOL KITS that are registered with Kincrome within the first 28 days from purchase. Contact 'KINCROME's' distributors to find out more information OR to make a claim contact 'KINCROME's Customer Service Centre on 1300 657 528. KINCROME's Customer Service Centre operates between the hours of 8:00am to 6:00pm AEST., Monday to Friday. To find out more information about the exclusive 'KINCROME 12 Months Protection Plan' please click here.
Where To Purchase
Can I purchase direct from KINCROME?
KINCROME is a wholesale business however we do supply a select range of merchandise products direct to consumers. To purchase KINCROME and distributed brand products you will need to visit one of our Kincrome distributors. To find your nearest distributor please visit our Store Locator page.
Where can I purchase products distributed by KINCROME?
Kincromes products and brands can be purchased from your nearest distributor. To locate your nearest store, please click here.
Catalogues & Pricing
What is the pricing featured on this website?
The pricing featured on this website is the advertised catalogue recommended retail price (RRP). See your nearest 'KINCROME Tools & Equipment' distributor for more information on the latest pricing.
How can I get a copy of the KINCROME Product Guide?
Click here to find the latest version of the Kincrome Product Guide.
Purchasing
Does KINCROME offer a payment plan?
Yes, the Kincrome® Payment-Plan allows you to choose from a range of payment plans for any purchases of Kincrome® tools and equipment over $1,000. For more information or to apply please click here.
Can I purchase direct from KINCROME?
KINCROME is a wholesale business however we do supply a select range of merchandise products direct to consumers. To purchase KINCROME and distributed brand products you will need to visit one of our Kincrome distributors. To find your nearest distributor please visit our Store Locator page.
Kincrome Factory Outlet
What are the KINCROME Factory Outlet hours?
The Kincrome Factory Outlet is open from 9:00am to 4:00pm Monday to Friday, excluding Public Holidays.
Does the KINCROME Factory Outlet sell all distributed products?
The Kincrome Factory Outlet only sells discontinued, sample and damaged products. Not all products are available at the Kincrome Factory Outlet.
Payment Plan
How does Quantum differ from a bank?
Quantum can offer clients faster and more carefully tailored flexible solutions than most banks.
Why should I do business with Quantum?
For flexibility and understanding. As your needs fluctuate during the term of your loan, you can create convenient structures from an array of customised lending products.
What will the loan with Quantum allow me to do in future?
In many instances this initial facility will allow you to establish a good credit rating that will be vital in terms of future borrowings for lifestyle choices (ie: cars, boats, properties, businesses, equipment etc).
What happens if I am unable to make the loan repayments?
If you are having, or likely to have, difficulty making a payment under your Payment Plan arrangement please contact Quantum Business Finance immediately to discuss the situation. If you need to move a payment, a $10 fee may be charged.
What happens if a product I bought using the KINCROME Payment Plan has a warranty issue?
As per the Kincrome Warranty Claims & Returns process, return the goods to the place of purchase for Warranty Assessment. In the event of a genuine warranty claim the goods will be replaced. The finance contract continues to roll on.
What happens if I want to return the product that I bought using the KINCROME Payment Plan?
Where a customer has bought the goods and the finance contract is settled, it cannot be reversed.
Am I required to pay a deposit?
There is no deposit required.
Can I purchase KINCROME products from your website (kincrome.com.au)?
No. While the Kincrome website makes it easy to browse our entire product range, all Kincrome Payment Plan purchases must be purchased through one of our authorised distributors.
Can I purchase non-KINCROME products and finance it through the KINCROME Payment Plan?
Quantum will only settle invoices with Kincrome distributed products listed. Quantum will not settle invoices with any other brands or products listed, it is not possible to finance any other product or brand other than those distributed by Kincrome including: KINCROME, SUPATOOL, SUPATOOL PREMIUM, FINKAL, or LISLE.
Is KINCROME selling tools direct or via a Click and Collect service?
No. While the customer may browse our website for products, the actual purchase will need to be made through an authorised Kincrome distributor.
What are the Fees and charges?
A one off Application Fee of $250.00 is payable upon settlement. There are no ongoing or monthly account fees.
What is your interest rate?
Interest rates vary depending on the type of financial product, the term, amount of the loan and the credit risk.
Can I make additional payments on my Account?
Yes, additional payments can be made at any time.
Are there any Early Payout Penalties?
No, provided the account has been maintained correctly, Quantum has agreed to waive any early termination charges.
Can I payout my facility early?
Yes, you can contact one of Quantum's customer service specialists and they will be happy to assist.
The minimum amount financed starts at $1,000.00 there is no maximum, however each application is assessed on its own merits and the capacity of the borrower.
How long does it take to get approved?
Approval times can vary as each application is different; we strive to have an answer within 12 – 24 hours in most instances.
Who am I borrowing the money from?
Quantum, have been actively involved in the commercial lending sector across Australia for years. They have established relationships with lenders and possess their own credit licence. (Licence no: 395230)
Do I need an ABN to apply?
No, you do not need an ABN to apply. However if you are a business owner, or wanting to apply with an ABN you can also do so. Contact Quantum on +61 408 727 827 to discuss your application.
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