Kincrome Privacy Policy

Last updated: 1/12/2025

Kincrome Australia Pty Ltd (ABN 41 007 185 006) collects and handles personal information so we can run our business, supply products, support our customers, and operate our website. This policy explains what we collect, why we collect it and how we handle it.

1. Information we collect

We collect information that lets us identify you or provide you with services. This includes:

• name, job title and contact details

• billing, delivery and account information

• purchase history and transaction data

• website behaviour such as pages viewed, device information, IP address and cookies

• marketing preferences

• any information you provide when contacting us

If you buy products online or create an account, we may also collect payment details through secure third party payment gateways. Payment card details are not stored on our systems.

2. How we collect information

We collect personal information when:

• you visit our website or online store

• you make a purchase

• you contact us by phone, email, in person or online

• you sign up for marketing material

• you interact with digital advertising or linked platforms

We may combine information from our systems with information from third party service providers, such as analytics tools or marketing platforms, to understand site behaviour and service usage.

3. Why we collect information

We use personal information to:

• fulfil orders and provide customer support

• manage accounts and verify identities

• improve our products, services and website

• run marketing and advertising

• comply with legal and regulatory obligations

• prevent fraud and protect our systems

• analyse site performance and user activity

Marketing emails or SMS will only be sent if you have opted in, and you can unsubscribe at any time.

4. Cookies and analytics

Our website uses cookies and similar tracking technologies to:

• ensure the site functions correctly

• analyse site usage and improve performance

• support advertising, including retargeting and measurement

You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

If you are visiting from the EU, UK or regions with cookie-consent requirements, you will be presented with cookie preferences where required.

5. Disclosure of personal information

We share personal information with third party providers that help us operate our business, including:

• IT hosting and cloud service providers

• payment processors

• analytics and marketing platforms

• logistics, warehousing and delivery partners

• professional advisers

• regulatory and law enforcement bodies where required

Some of these providers may operate overseas. When information is transferred internationally, we take reasonable steps to ensure your information is protected and handled in line with Australian privacy requirements.

We never sell personal information.

6. Storage, security and retention

We use technical and organisational measures to safeguard personal information. This includes encryption, access controls, monitoring, regular security reviews and staff training.

We retain personal information only for as long as it is needed for our business or legal requirements. After that, the information is deleted or de-identified following secure data destruction procedures.

7. Data breach management

If a data breach occurs that is likely to cause serious harm, we will:

• take immediate steps to contain the breach

• assess the impact

• notify affected individuals where required

• notify the Office of the Australian Information Commissioner (OAIC) where required

• take action to prevent similar incidents

8. Access and correction

You can request access to or correction of your personal information. To do this, contact us at the details below. We will respond within a reasonable timeframe.

9. Complaints

If you have a privacy complaint, contact us using the details below. If you are not satisfied with our response, you can lodge a complaint with the OAIC.

Website: www.oaic.gov.au

10. Contact us

Privacy Officer
Kincrome Australia Pty Ltd
3 Lakeview Drive, Caribbean Park
Scoresby VIC 3179
Email: privacypolicy@kincrome.com.au 
Phone: +61 3 9730 7100

11. Updates to this policy

We update this policy when our practices change or to meet legal requirements. The latest version will always be available on our website.